Frequently Asked Questions

We work with businesses of all sizes across various industries including healthcare, finance, legal, manufacturing, and professional services. Our solutions are scalable and can be tailored to meet the specific needs of your organization, whether you're a small business with 5 employees or a larger enterprise with multiple locations.

Yes, all of our technicians hold industry-standard certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP), and Cisco Certified Network Associate (CCNA). We invest continuously in ongoing education to ensure our team stays current with the latest technologies and best practices.

Absolutely! Our team is experienced in supporting mixed environments including Windows, macOS, and Linux systems. We can help with integration between different platforms and ensure all your systems work together seamlessly regardless of the operating system they run on.

Our managed IT services typically include:

• 24/7 system monitoring and alert management
• Proactive maintenance and patching
• Help desk and remote support
• Network administration and security
• Backup and disaster recovery
• IT strategy and consulting
• Regular technology reviews and roadmapping

We can customize our services based on your specific needs and budget.

We offer both remote and on-site support. While many issues can be resolved quickly through our remote support tools, we understand that some situations require a physical presence. Our technicians are available for scheduled on-site visits as well as emergency on-site support when needed.

You can submit a support ticket through multiple channels:

• Via our client portal at support.solveitsolutions.ca
• By email to support@solveitsolutions.ca
• By phone at 1844-677-8380
• Through our ticketing form at Submit a Ticket

Each ticket is assigned a unique number that you can use to track progress and updates.

Yes, we offer comprehensive cybersecurity solutions specifically designed for small businesses. Our services include threat monitoring, employee security training, data backup solutions, firewall management, and regular security assessments to protect your business from evolving cyber threats without breaking your budget.

Cybersecurity is not a one-time setup but an ongoing process. We recommend reviewing your security protocols quarterly and updating them at least annually. However, if there are significant changes to your business operations, new regulations affecting your industry, or major security vulnerabilities discovered, we would implement updates immediately. Our managed security services include continuous monitoring and updates to ensure your protection remains current.

If you suspect a security breach, follow these steps immediately:

1. Contact our emergency support line at 1844-677-8380
2. Do not turn off affected systems unless directed to do so
3. Document any unusual activity or messages you've noticed
4. Isolate affected systems from your network if possible
5. Change passwords for critical accounts from a secure device

Our incident response team will guide you through the necessary steps to contain the breach, assess the damage, and restore secure operations.

Our pricing is structured on a per-computer basis, with different tiers available based on the level of support required. Basic plans start at $50/month per computer, while more comprehensive coverage ranges from $80-$110/month per computer. We offer volume discounts for businesses with multiple computers, and we can also create custom solutions for unique requirements. Visit our pricing page for more details.

We offer flexible contract options to suit different business needs. While our standard agreements are based on 12-month terms (which provides the best value and service consistency), we also offer month-to-month options for businesses that prefer more flexibility. All our contracts include a clear exit clause with 30-day written notice, so you're never locked in if your needs change.

We pride ourselves on transparent pricing with no hidden costs. Your monthly fee covers all services outlined in your service agreement. The only additional costs would be for hardware purchases, software licenses, or project work that falls outside the scope of your managed services plan. We always provide detailed quotes for approval before proceeding with any work that would incur additional charges.